Meet the Team

Meet the dedicated team behind Senior Transportation Connection, passionate about ensuring seniors and individuals with disabilities maintain their independence and stay connected to their communities.

Our team members are committed to providing exceptional service and ensuring the smooth operation of our transportation services. From scheduling and dispatching to driving and customer support, our dedicated staff works tirelessly to meet the needs of our riders.

Laura Kleinman

Executive Director
‍E: lkleinman@ridestc.org
P: 216.265.4101
M: 216.978.9715

Elliot Fischbach: Director of Operations Senior Transportation Cleveland Ohio/Elder Care Transportation

Karen White

Customer Service Supervisor
‍E: kwhite@ridestc.org

Sidney Smith

Manager of Recruitment and Development
E:  ssmith@ridestc.org

Call Center Staff
‍STC schedulers and dispatchers process phone calls, book trips, create and manage daily routes. They communicate changes to drivers during their routes and respond to questions or concerns from drivers.

Person Calling Senior Transportation Connection Cleveland Ohio on Phone

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(216) 265-1489

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Request for Proposals

Issue Date: September 11, 2026

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Who Can Use STC Services Generally, STC transportation services are available to seniors age 60 and older who reside within one of the municipal or nonprofit provider jurisdictions or service area boundaries.

How to Enroll